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Brendan Cooper's Social Media Resource - Data View
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  PR Activity Tool type Tool name Description More info Theory/proof?
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Campaign measurement Blog indexes Technorati Use Technorati reactions to find out what people are saying about your blog. Reactions to brendancooper.com Theory
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Research Social networks LinkedIn Get good, solid, professional answers from this great resource. Great example when researching customer service. Proof
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Customer support Customer Relationship Management UserVoice If it's good enough for Dell and Starbucks, it's good enough for you - and your clients. Jeremiah Owyang uses it to improve his own site Proof
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Research Social bookmarking del.icio.us If you're searching the web, just tag items with what you're researching then you've automatically built a page that you can share with other people, as well as refer to in future. Brendan Cooper's del.icio.us page Proof
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Announcements Wikis   YouTube videos could complement social media releases.   Theory
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Announcements Microblogging Twitter Twitter can be used to announce products Brendan Cooper blog Proof
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Announcements Mapping   Could be used to show locations of places in social release, similar to location finder in TV news coverage   Theory
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Announcements Wikis SocialText hRelease is a community effort to define a new format for press releases via a community standard microformat. It uses a wiki to collaborate on projects hRelease project Theory
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Announcements Blogs   If you work sufficiently closely with bloggers then they may relish the chance either to participate in announcements or even 'break the news'.   Theory
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Announcements Blogs WebitPR's Realwire webitpr has used a social media release. It uses a range of media to get the message across. In the webitpr release, video and audio is used, and journalists are also provided with a range of images. Social Media News Release live example Proof
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Announcements Blogs   Social Media Press Release template from SHIFT Communications Social media release template (PDF) Theory
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Announcements Podcasts   Podcasts are essentially audio shows with a distinct delivery mechanism (download from the web, often via aggregators and feeds). They could work very well with almost any social media release.   Theory
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Announcements News searches   News searches make possible the social media release.   Theory
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Blogger relations Blogs   The blogger relations program consists of a blogger relations blog (in the n90 mold; I’ll provide a link when it’s officially open for business) and early access to the Click.TV tools so bloggers and video bloggers will be able to create their own Click.TV-based videos. They’ll be able to show off what anybody will be able to do when the Click.TV sharing site launches down the road. Shel Holz blog Proof
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Brainstorming Wikis   Could be an excellent resource for finding off-the-wall ideas for video execution.   Theory
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Brainstorming Blogs   Blog searches are rich pickings for the point of view of many stakeholders. They can form the basis of viewpoint to be taken into brainstorms.   Theory
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Campaign measurement Social bookmarking del.icio.us Obviously, I don’t have many results yet, though we have had some coverage in a couple of blogs, which I am tracking in our purpose-built delicious page. I am also tracking metrics with Feedburner, Google Analytics, and Veoh’s cool interface to detect how views of our videos (so far a little over 3,000). San Antonio Seaworld Proof
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Campaign measurement Video sharing   If YouTube is part of a campaign then feedback is immediately verifiable through the comments.   Theory
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Campaign measurement Blogs   When used with RSS and aggregators, blogs can provide a very powerful means of identifying the impact of any campaign. This can be both qualitative - the sentiment of opinio in the blogosphere - as well as quantitative - the number of mentions and popularity of bloggers.   Theory
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Campaign measurement News searches   Could be used for monitoring campaign effectiveness when used with specific keywords.   Theory
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Campaign measurement Buzz monitoring Google Trends Steve Rubel offers an insightful post on how trends can be used to track Windows Live online buzz. Dissecting Windows Live PR with Data Proof
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Campaign measurement Buzz monitoring   Can be used to track reactions to campaigns, especially in concert with other blog analysis tools such as Technorati Google Trends Theory
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Collaboration Online databases Zoho Creator The Social Media Resource has been built using zoho creator. Very quick to set up, very easy to use. The Social Media Resource Proof