/*
* Author : template
* Generated on : 22-Nov-2009 21:33:35
* Version : 3.0
*/
application "Help Desk - mini"
{
type = public
allow html = true
date format = "dd-MMM-yyyy"
time zone = "America/Los_Angeles"
section Home
{
form Info
{
displayname = ""
plain
(
type = plaintext
value = "Help Desk mini is a 100% web-based Help Desk and Asset Management software created using Zoho Creator with in 30 mins
About Help Desk mini :
\nIt is an easy-to-use help desk software that helps organizations\nautomate their customer service and IT support processes to deliver\nconsistent, reliable and superior service to both internal and external\ncustomers.
Requests
\nUser can create IT support requests with easy form filling and assign\npriorities to them. The requests can be assigned to any technicians.\nThe technicians can be added on the fly by the administrator
Inventory Management
\nTrack and manage IT assets across your entire organization and get\naccurate hardware and software inventory information across\nWindows/Linux.
Reports
Help Desk mini provides out of the reports for all assets, open requests, closed requests\n"
)
actions
{
on add
{
Submit
(
type = submit
displayname = "Submit"
)
Reset
(
type = reset
displayname = "Reset"
)
}
on edit
{
Update
(
type = submit
displayname = "Update"
)
Cancel
(
type = cancel
displayname = "Cancel"
)
}
}
}
}
section Requests
{
form New_Request
{
displayname = "New Request"
Mail_Date
(
displayname = "Mail Date"
type = date
)
Product_Name
(
displayname = "Product Name"
type = picklist
values = {"ManageEngine Applications Manager", "ManageEngine OpManager", "ManageEngine OpManager EE", "ManageEngine OpUtils", "ManageEngine Service Desk Plus", "ManageEngine WiFi Manager", "EventLog and Applications Manager", "ManageEngine Desktop Central", "ManageEngine Firewall Analyzer", "ManageEngine NetFlow Analyzer", "OpManager and Applications Manager", "QEngine", "AdventNet Enterprise Products"}
sortorder = ascending
)
Company_Name
(
displayname = "Company Name"
type = text
width = 40
)
E_mail_I_D
(
displayname = "E- mail I.D"
type = email
width = 40
)
Senders_name
(
displayname = "Senders name"
type = text
width = 40
)
Phone_number
(
displayname = "Phone number"
type = text
width = 30
)
Transferred_To
(
displayname = "Transferred To"
type = picklist
values = Add_new_Member.Name
sortorder = ascending
)
country
(
type = picklist
values = {"US Central", "Canada"}
sortorder = ascending
)
Description
(
type = textarea
)
Status
(
type = picklist
values = {"Open", "On hold", "Closed"}
sortorder = ascending
)
Priority
(
type = picklist
values = {"High", "Medium", "Low"}
sortorder = ascending
)
actions
{
on add
{
Submit
(
type = submit
displayname = "Submit"
)
Reset
(
type = reset
displayname = "Reset"
)
}
on edit
{
Update
(
type = submit
displayname = "Update"
)
Cancel
(
type = cancel
displayname = "Cancel"
)
}
}
}
}
section Inventory
{
form New_Asset
{
displayname = "New Asset"
must have Product_Name
(
displayname = "Product Name"
type = picklist
values = {"17 Flat Screen Monitor", "ArcView GIS", "CB 1000", "cisco 1760 router", "Cisco 7206 VXD", "Cisco 7206VXR", "colorpicker", "Dell D 600", "DELL GX280", "Dreamweaver", "Drwaing Software", "FL xyz", "Flat Panel Monitor", "GIGABYTE N411", "Hello Kitty", "HomeStation 3000", "HOUSE", "hp dat", "HP Desktp DX2500", "HP Laptop Charger", "HP Laptop NC8000", "HP Proliant Server", "HP Super Dupper Server", "HP4050 Toner", "IBM 230", "IBM Thinkpad M41", "Komputer Pentium 4", "laptop", "LE1600", "LE1600 Carry Case", "LE1600 USB touchpad Keyboard", "Microsoft Office 2003 - PO# 1", "Microsoft Office 2003 Professional", "Microsoft Visual Studio .NET Professiona", "motherboard", "Motion LE1600", "Mxtreme", "Netbeans", "Netbeans 5", "NetIQ", "Oce TDS400-Digital Copier/Printer/Scanne", "Operating System", "Optiplex G110", "Optiplex GX280", "Precision M70", "Random Software Item", "rwerwer", "SAVEE 10.0", "servers", "Snake Sw", "Switch ProCurve", "test software", "touchpad keyboard LE1600", "Western Digital WD89915 80 GB drive", "Windows XP Professional"}
sortorder = ascending
)
must have Asset_Name
(
displayname = "Asset Name"
type = text
width = 30
maxchar = 30
)
Vendor_Name
(
displayname = "Vendor Name"
type = picklist
values = {"cisco", "sun", "Acer", "Borderware", "CDW", "CDW2", "Cisco", "ComputerSmart", "dabs.com", "dell", "Embratel", "gfhgrgg", "GIGABYTE", "HP", "Inovasi", "Komputer+", "Microsoft", "Not Microsoft", "Office Max", "Research in Motion", "SAP2000", "Symantec", "TecData", "Tieto Tasku"}
sortorder = ascending
)
Acquisition_Date
(
displayname = "Acquisition Date"
type = date
)
Asset_Cost_USD_
(
displayname = "Asset Cost (USD)"
type = number
)
Expiry_Date
(
displayname = "Expiry Date"
type = date
)
isLeased
(
type = checkbox
defaultvalue = false
)
Lease_Start
(
displayname = "Lease Start"
type = date
)
Lease_End
(
displayname = "Lease End"
type = date
)
Allocate_To
(
displayname = "Allocate To"
type = picklist
values = {"Workstation", "User", "Department"}
sortorder = ascending
)
Owner_Name
(
displayname = "Owner Name"
type = picklist
values = Add_new_Member.Name
sortorder = ascending
)
actions
{
on add
{
Submit
(
type = submit
displayname = "Submit"
)
Reset
(
type = reset
displayname = "Reset"
)
}
on edit
{
Update
(
type = submit
displayname = "Update"
)
Cancel
(
type = cancel
displayname = "Cancel"
)
}
}
}
}
section Reports
{
list All_Assets
{
displayname = "All Assets"
show all rows from New_Asset
(
Product_Name as "Product Name"
Asset_Name as "Asset Name"
Vendor_Name as "Vendor Name"
Asset_Cost_USD_ as "Asset Cost (USD)", display total
)
filters
(
Product_Name
Vendor_Name
Owner_Name
)
options
(
display rows = 100
)
permission
(
add = true
edit = true
delete = true
)
}
list Open_Requests
{
displayname = "Open Requests"
show all rows from New_Request [Status == "Open"]
(
Description
Product_Name as "Product Name"
Mail_Date as "Mail Date"
Company_Name as "Company Name"
E_mail_I_D as "E- mail I.D"
Phone_number as "Phone number"
Transferred_To as "Transferred To"
Senders_name as "Senders name"
Status
Priority
)
options
(
display rows = 100
)
permission
(
add = true
edit = true
delete = true
)
}
list Closed_Requests
{
displayname = "Closed Requests"
show all rows from New_Request
(
Mail_Date as "Mail Date"
Product_Name as "Product Name"
Company_Name as "Company Name"
E_mail_I_D as "E- mail I.D"
Senders_name as "Senders name"
Phone_number as "Phone number"
Transferred_To as "Transferred To"
Description
Status
Priority
)
filters
(
Priority
"Closed" : Status == "Closed"
)
options
(
display rows = 100
)
permission
(
add = true
edit = true
delete = true
)
}
}
section Help_Desk_Members
{
displayname = "Help Desk Members"
form Add_new_Member
{
displayname = "Add new Member"
must have Name
(
type = text
width = 30
maxchar = 30
)
Role
(
type = picklist
values = {"Technician", "Manager", "Sales Engineer"}
sortorder = ascending
)
actions
{
on add
{
Submit
(
type = submit
displayname = "Submit"
)
Reset
(
type = reset
displayname = "Reset"
)
}
on edit
{
Update
(
type = submit
displayname = "Update"
)
Cancel
(
type = cancel
displayname = "Cancel"
)
}
}
}
list View_HelpDesk_Members
{
displayname = "View HelpDesk Members"
show all rows from Add_new_Member
(
Name
Role
)
filters
(
Role
)
options
(
display rows = 100
)
permission
(
add = true
edit = true
delete = true
)
}
}
}