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FAQ - Business Version

Check out:  General FAQ
Pricing
  1. How much does Zoho Creator cost?
  2. Is your price based on number of applications or number of users? How many applications can I can create?
  3. I am already using Zoho Creator for free. How does this new version change things for me?
  4. Why should I upgrade?
  5. How can I upgrade to the Professional Plan?
  6. How many users can I add if I buy a 6 user plan?
  7. Can I signup as free user and upgrade to the Professional Plan later? Will I lose my data by upgrading?
  8. Do you still have a free version?
  9. Can I downgrade my account?
  10. Do you offer discounts for non-profit organizations?
  11. Do you offer discounts for bulk user packs?
Add-Ons
  1. What are 'Add Ons'?
  2. What do u mean by 'File Storage'? Is this for files uploaded or size of the database?
  3. Are there any limitations on the size of file uploads and total storage capacity?
  4. Can I remove Zoho promo from the embedded forms/views. Do I have to pay for that?
Definitions
  1. What is a Workspace?
  2. What do you mean by Admin, Developer and User?
  3. What is Zoho Promo?
Business Features
  1. Can I replace Zoho logo with my own logo?
  2. How do I manage my users?
  3. Can I downgrade users? What will happen to the shared users then?
  4. Can I backup my application?
  5. How to restore the backed up application?
  6. How many backups can I make for an application?

Pricing

  1. How much does Zoho Creator cost?

    Currently we are re-working on Zoho Creator's pricing to make it more affordable to all kinds of users.
    For more information on this topic, kindly visit our forums and blogs.

  2. Is your pricing based on number of applications or number of users? How many applications can I can create?

    Zoho Creator pricing is based on numbers of users and not based on the number of applications.
    You can create UNLIMITED number of applications and there is no restriction on the number of records/entries you are adding to your application.

  3. I am already using Zoho Creator for free. How does this new version change things for me?

    There is no change in the way you create and access the application. But from 30th April 2008 onwards there will be restriction in the number of users in an account. You can have 2 users (1 Admin + 1 user) for free. So it means that you will be able to share your application with only 1 user.

    ....but I have already shared my application to more than 1 user, what will happen to them?
    In this new business version, all your users (no matter how many of them) will be able to access the shared application for period of 3 months (from May 2, 2008 ---to--- Aug 2, 2008). We will be keeping your sharing details intact in our server till (Aug 2, 2008) for you to upgrade to the Professional Plan. When you upgrade your account within the above mentioned date, all your users will be able to access the application without any hassles.

    If you fail to upgrade within that period, only 1 shared user will be able to access your application.

  4. Why should I upgrade?

    Here's what you get when you upgrade to the Professional Plan...

    • Add as many users as you need
    • Upload your own logo
    • SSL support
    • Back-up your application
    • Restore the backed-up application
    • Embed Form/View to your website without Zoho Promo
    • Get quick support to your queries from the development team

    more details here »

  5. How can I upgrade to the professional plan?

    To upgrade to the Professional Plan...

    1. Login to Zoho Creator.
    2. Select the Account Settings option from the top-right corner
    3. Select the Subscription tab

    ... and specify the total no. of paid users you want to upgrade, additional file storage required if any and the number of forms/views you want to embed without Zoho Promo.

  6. How many users can I add if I buy a 6 user plan?

    You can add 8 users. ie., 6 paid users + 2 free users (1admin and 1 user)

  7. Can I signup as free user and upgrade to the Professional Plan later? Will I lose my data by upgrading?

    No you will not loose any data by upgrading.You can upgrade to the Professional Plan anytime.
    Please visit Account Settings > Subscription for upgrading.

  8. Do you still have a free version?

    Yes, there will always be a free version of Zoho Creator. It will be limited in some ways like... you can just have 2 users in your account - 1admin + 1 user. You will get more with the paid subscription. Check out Why should I upgrade? and How much does Zoho Creator cost?

  9. Can I downgrade my account?

    Yes you can downgrade your account anytime. To do this, just follow the same procedure as that of upgrading the plan .


    ...what will happen to the shared users when I downgrade?
    When you downgrade say 8 users to 4, the first four users (listed in the 'manage users' page) will be active and they will be able to access the application shared to them. When you want to share the application with users of your choice, first inactivate 4 users that you dont need and then Activate the other 4 you need.

  10. Do you offer discounts for non-profit organizations?

    Please email us at sales [at] zoho [dot] com with your organization details, website URL and a brief write up about what your non-profit organization is all about.

  11. Do you offer discounts for bulk user packs?

    Please email us at sales [at] zoho[dot] com with details. We will get back to you at the earliest.

Add-Ons

  1. What are 'Add-Ons'?

    Add-ons are the items that can be added to your account to meet your growing needs.The following items are available as add ons

    • Additional file storage for $5/GB
    • Embedding forms/views without Zoho promo will cost you $5 per form/view

  2. What do you mean by 'File Storage'? Is this for files uploaded or size of the database?

    File Storage does not refer to the size of the application -or- number of records/entries added to your application. But 'File Storage' refers to the files uploaded to your application.

    FYI: By default each user will get 200MB space for free. So if you subscribe for 5 users, you will get 1000 MB as total file storage.
    Zoho Creator considers total file storage of the account and not of the individual users. A single user can use all the available storage space or it could be used by all 5 users combined.

    You can have additional file storage capacity by subscribing for the add ons which is $5/GB

  3. Are there any limitations on the size of file uploads or total storage capacity?

    Size of each file uploads cannot exceed 5 MB for both Personal and Professional Plans.

    Storage capacity limitations:

    • Personal Plan: Total 400MB (200 MB/User)
    • Professional Plan: The total file storage depends on the number of users. (i.e) if you have subscribed for 5 users the total storage limit is 1000 MB.
  4. Can I remove Zoho promo from the embedded forms/views. Do I have to pay for that?

    Yes you can remove Zoho promo from the embedded forms/views. Purchase Add Ons at the rate of $5 per form/view.

    Use the 'Embedding' tab to configure the forms/views to be embedded without the promo

Definitions

  1. What is a Workspace?

    Workspace refers to the common space provided to the users to facilitate complete management of the applications and work as a cohesive unit.

    Workspace can be formed by:

    • Set of People: Sam, John, Lisa use the workspace as users and John playing the admin role
    • SMB/Enterprise: ABC Mart, XYZ Corp where 100's of users inside the organization use the workspace and one of the user playing the admin role
    • Educational Instiutions: Teachers and Students collaborating within the workspace and one of them playing the admin role
    • NGO/NPO: 1000's of volunteers and supporters collaborating within the workspace and one of them playing the admin role

  2. What do you mean by Admin, Developer and User?
    Role Definition What he can do... What he cannot do...
    Admin Is a person who owns the workspace He/She is a developer and has permission to create and edit other developer's applications in the workspace __
    Developer Is a person who can create and access the applications Has permission to create applications in admin's workspace Cannot edit applications created by admin/others in the admin's workspace.
    User Is a person who can access the applications He/she can access the shared application Cannot create applications in admin's workspace.
  3. What is Zoho Promo?

    Zoho Promo is a promotional banner which appears at the bottom of the form/view when you embed it in your website or blog. You can remove it by purchasing Add Ons at the rate of $5 per form/view.

 

Business Features

  1. Can I replace Zoho logo with my own logo?

    Yes you can upload your logo if you are in the Professional Plan.You can use Rebranding tab from the Account Settings page to upload your logo.

  2. How do I manage my users?

    You can add new users, delete existing users, activate or deactivate users from the Manage Users tab in 'Account Settings' page.

    Add / Delete User

    To add a new user, click 'Add New User' button > specify email ids > click 'Add'. By default, a user will be added as 'Active' and Role as 'Developer'. To delete a user, select the user and click on Delete User button.

    Activate/Deactivate User
    By default a user will be added as 'Active'. You can share your application only with users whose status is 'Active'.


    FYI: If you want to remove sharing access temporarily for a particular user, simply set his status as 'Inactive'. When the status is 'Inactive' users will not be able to access the application. And when you want to give back access, just switch the status to 'Active'.

  3. Can I downgrade my users? What will happen to the shared users then?

    Yes, you can downgrade users anytime. To do so, just follow the same procedure as that of upgrading the plan

    When you downgrade say 8 users to 4, the first four users (listed in the 'manage users' page) will be active and they will be able to access the application shared to them. When you want to share the application with users of your choice, first inactivate 4 users that you dont need and then Activate the other 4 that you need.

  4. Can I backup my application?

    Yes you can back up your application if you are in the Professional Plan.
    To backup your application...

    1. Select the Backup tab and click on 'Start New Backup'
    2. In the Backup dialog, select the application to backup and click on 'Backup Now'
    3. The backed up applications will be listed under Completed, along with the version number and the date of backup.

  5. How to restore the backed up application?

    To restore a backed up application, click the Restore button and...

    1. Specify the Application Name in the Restore dialog and click Restore Now
    2. The restored application will be listed in your Home page.

  6. How many backups can I have per application?

    You can have 3 back up versions, for a single application.